Account Manager

We are seeking an experienced Account Manager (Mandarin / English) to oversee the successful execution and delivery of data and language operations programs supporting Mandarin-speaking markets.

In this role, you will serve as the primary point of coordination between clients, operations teams, quality stakeholders, and contributors. You will be responsible for managing project delivery, maintaining quality standards, optimizing workflows, and ensuring that client requirements are translated into scalable operational processes.

The ideal candidate combines strong account management and project delivery experience with excellent communication skills and the ability to lead distributed teams in fast-paced environments.

What You'll Do

• Manage the end-to-end delivery of data and language operations programs
• Serve as the primary point of contact for clients and internal stakeholders
• Coordinate project requirements, timelines, and deliverables across multiple workstreams
• Monitor key operational metrics, quality performance, turnaround times, and service levels
• Lead and support distributed contributor teams to achieve quality and productivity targets
• Collaborate with Quality, Operations, Recruitment, and Technical teams to ensure project success
• Conduct performance reviews, audits, and root cause analysis to address operational challenges
• Manage resource planning, staffing requirements, and workflow optimization initiatives
• Maintain project documentation, reporting, and risk management processes
• Drive continuous improvement initiatives to enhance efficiency and contributor experience

What You Bring

Required Experience

• 3+ years of experience in account management, project management, operations, or delivery management
• Experience supporting multilingual operations, BPO, content operations, or data-related programs
• Experience managing distributed or remote teams
• Experience with quality frameworks, KPI management, and service delivery
• Experience working directly with clients or stakeholders in delivery-driven environments
• Experience with workforce planning, scheduling, and operational reporting is preferred