Client Support Associate(Expired)

S&P Global are seeking a motivated Client Support Associate to work within Primary Market Group Client Support Team in Kuala Lumpur. As a Client Support Associate, you will be interacting with our clients in the APAC region daily, via email and phone. Your interaction with the clients is vital to help the clients to have a successful experience with our platforms.

Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base.

What’s In It For You

• Opportunity to be involved in a rapidly growing business, with a varied and interesting role managing multiple stakeholders.
• Having the exposure to financial services (i.e. primary market issuance). We will train you on best practices for successful client management as well.
• Be a part of a dynamic business, interacting with clients across the industry.
• Working for a global business focused on the personal growth and development of its employees.

Responsibilities

• Resolving clients’ inbound queries
• Providing product trainings
• Support sales with client demos
• Performing product testing
• Liaising between clients and product teams (providing feedback)
• Documenting client interactions via Salesforce

What We’re Looking For

Business Competencies

Education and experience

• BA or BS or equivalent experience
• Mastery of MS Office tools (Outlook, Teams, Excel, etc.)