Customer Care

📌 Position: Customer Care (NAV)
💼 Employment Type: Renewable Contract (3 Months)
📍 Location: 10 minutes walking distance from LRT Jelatek
💰 Basic Salary: RM3,000/month
🏢 Department: CX – Customer Care

Job Responsibilities
✅ Assist supervisor in Suspense Management and Payment Services functions (Suspense Refund, Surplus Payout, bank details update, etc.)
✅ Process Customer Care requests accurately and efficiently within the required turnaround time (TAT)
✅ Ensure all assigned tasks comply with BNM, MTA, company guidelines, and Takaful Act requirements
✅ Support the implementation of Takaful certificate rules in line with Takaful principles and good governance
✅ Assist in monitoring Customer Care performance and process improvement initiatives
✅ Support and respond to Ops Help Desk, Partnership, and Agents within the required timeline
✅ Prepare and submit reports within the stipulated timeframe
✅ Manage case backlogs effectively while achieving daily targets
✅ Maintain proper documentation and follow Standard Operating Procedures (SOP)
✅ Identify potential risks and support effective risk management practices

Requirements
✅ Degree or higher qualification
✅ Professional qualifications in Insurance/Takaful (MIIM, LOMA, or related) are an added advantage
✅ Minimum 1 year of Customer Service experience (Fresh graduates with excellent communication skills are encouraged to apply)
✅ Basic knowledge of Takaful/Insurance is an advantage
✅ Good communication, problem-solving, and adaptability skills
✅ Able to work independently, multitask, and meet deadlines
✅ Customer-focused with strong teamwork and accountability
✅ Willing to learn and adapt to changes