Digital Business Representative

Autodesk is seeking a high-performing and consultative Digital Business Representative (DBR) to independently drive digital revenue performance across moderate-complexity transactions while contributing to digital sales motion optimization. In this skilled-level role, you will own advanced inbound and signal-based outbound motions, manage moderate-complexity opportunities end-to-end, and consistently achieve ACV and KSO benchmarks. You will leverage CRM analytics, performance insights, and structure digital selling techniques to optimize conversion rates, expand whitespace within accounts, and improve digital sales effectiveness.

This is a target (KSO) based role with performance incentives, reporting directly to a Digital Business Manager. There is an expectation to be in the office with frequency.

Key Responsibilities

Advanced Revenue & Pipeline Ownership

• Drive inbound and signal-based outbound outreach across multiple opportunity types (hotline, chat, MQLs, ecommerce triggers, abandoned carts, trials, etc)
• Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively
• Consistently achieve quarterly ACV, revenue, pipeline, and expansion targets
• Identify whitespace and expansion opportunities within existing digital accounts
• Conduct consultative discovery aligned to customer workflows and business objectives
  

Conversion Optimization & Data-Driven Execution

• Analyse inbounds and outbound conversion performance and refine outreach strategies
• Leverage CRM dashboards and analytics to prioritize strategically and improve forecast reliability
• Maintain high CRM accuracy and pipeline hygiene
• Translate performance metrics into actionable insights to enhance digital effectiveness
• Contribute structured feedback to optimize campaigns, automation, and digital pathways
  

Customer-Centric Engagement & Operational Excellence

• Deliver high-quality consultative engagement across phone, chat, and email
• Ensure SLA adherence and +90% response rates
• Proactively identify and recommend improvements to digital sales processes
• Resolve moderate-complexity pricing and fulfilment issues in coordination with Finance and Operations
  

Skills & Competencies

• Consultative Digital Selling Aligns Autodesk solutions to customer business objectives
• Negotiation & Commercial Acumen Manages pricing discussions within guardrails
• Data Storytelling Converts performance metrics into strategic actions
• Portfolio Prioritization Strategically manages opportunity mix for maximum impact
• CRM & Forecast Discipline Ensures high data integrity and reliable forecasting
• Cross-Functional Collaboration Coordinates effectively across internal stakeholders