Fraud Analyst

We are currently looking for a Full Time Fraud Analyst to join our growing team who will be responsible for reviewing live transactions in the queue and manage them based on risk rules and sound judgment using various fraud tools to collect, analyze, and interpret data from multiple sources, including authorizations, financial data, third-party data providers, and online methods. The employee must always handle transactions in the queue with the required level of service, providing assistance in a courteous and professional manner, delivering exceptional service.

It requires someone who can get things done, with a strong background in "Card Not Present" (CNP) and ACH risks in e-commerce/e-commerce environments and/or a successful track record in digital payments and/or Online Financial Services environments (web, mobile). The role relies on predefined instructions and guidelines to perform job functions.

OUR PRINCIPLES

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

Roles & Responsibilities

• Independently review transactions in the queue and manage them based on risk rules and sound judgment.
• Conduct thorough investigations to identify valid or fraudulent transactions.
• Maintain a high level of customer service with internal and external clients, including emails/tickets via a CRM tool.
• Utilize various tools to collect, analyze, and interpret data from multiple sources, including transactions, authorizations, financial data, third-party data providers, and online methods.
• Analyze fraudulent behavior/transactions of accounts to determine the root cause of losses and mitigate them whenever possible.
• Analyze customer accounts to identify false positives and potential fraud rings and report them for further review.
• Work with peers and management to communicate fraud trends and share best practices, ideas, and information.
• Provide periodic feedback on the effectiveness and robustness of department policies and procedures to Management.
• Failure to comply with any of the established duties and obligations will be sufficient cause to terminate the employment relationship without any responsibility for the company.
• Perform other tasks assigned depending on the needs of the department.