Global Talent Excellence Operations Lead

The Global Talent & Learning Tower Lead is responsible for the leadership, operational excellence, governance, and continuous improvement of Talent and Learning services delivered through the Convatec Business Services (CBS) organization.

This role oversees the end-to-end delivery of global Talent and Learning operations, ensuring a consistent, scalable, compliant, and employee-centric experience across all regions. The Tower Lead partners closely with Centers of Excellence (COEs), People Solutions teams and external vendors to optimize service delivery, drive process standardization, and support enterprise talent development objectives.

The role is accountable for service performance, stakeholder satisfaction, operational governance, process improvement, compliance, technology adoption, and delivery transformation.

Key Responsibilities

Service Delivery Leadership

• Lead the global delivery of Talent and Learning services across all regions.
• Ensure efficient and high-quality execution of Talent and Learning processes, including:
• Learning administration
• Learning management system (LMS) support
• Learning reporting and analytics
• Performance management support
• Career development processes
• Leadership development program administration
• Talent cycle support
• Maintain global service delivery standards.
• Drive operational excellence through standardization, simplification, and automation.
  

Strategy & Transformation

• Execute the Talent & Learning Tower roadmap aligned with the CBS and HR strategy.
• Identify opportunities for process redesign, automation, AI enablement, self-service expansion, and digitization.
• Lead initiatives to improve employee experience, scalability, and service efficiency.
• Support implementation of new Talent and Learning technologies and upgrades.
  

Stakeholder Management

• Act as the primary CBS contact for Talent Management and Learning COEs.
• Partner with COE leaders to align service delivery with business and talent priorities.
• Manage metrics and dashboards communications to COE teams.
  

Employee Experience & Service Excellence

• Champion a seamless employee and manager experience across all Talent and Learning interactions.
• Utilize employee feedback and service metrics to drive continuous improvement.
• Monitor and improve NPS, and service quality metrics.
• Implement best practices focused on Moments That Matter within employee development journeys.
  

Governance, Compliance & Risk Management

• Ensure compliance with company policies, regulatory requirements, and audit standards.
• Maintain robust controls and documentation for Talent and Learning processes.
• Manage vendor compliance and third-party service provider performance.
• Support internal and external audits as required.
  

Qualifications

Education

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field.
• Master's degree preferred.
  

Experience

• 10+ years of progressive HR experience.
• 5+ years leading global HR Shared Services, GBS, Talent Operations, or Learning Operations teams.
• Experience working within a multinational, matrixed organization.
• Proven experience leading global process standardization and transformation initiatives.
• Experience managing HR technologies, service management, and outsourced service providers.