Key Account Manager

GSK’s Malaysia team is looking for a dynamic and result-driven Key Account Manager to join the team. The Key Account Manager will play a pivotal role in driving business growth by developing and nurturing strategic relationships with key clients and stakeholders within the therapy area of Respiratory, ENT, Rhinology & Allergy. Reporting to the Commercial Lead – Specialty Medicine, you will have full ownership and accountability for managing the assigned strategic accounts.

As a member of the Strategic Key Account Management Team, your responsibilities include:

• Accountability for delivering the business objectives for the specific accounts
• Be accountable to develop and execute personalized strategic account plans to drive value and deliver growth, including innovative marketing strategies.
• Develop and execute robust channel business plan leveraging face-to-face as well as digital engagements to create a personalized omni-channel experience for customers. Explore opportunities for customer/patient activation and navigate these with customers and internal stakeholders in preparation of the co-ownership for new indication and product launches.
• Forecasts the assigned accounts sales.
• Develops and execute solutions to address performance gaps for assigned accounts. Proposes activities to enhance performance and competitivity for GSK portfolio within assigned accounts.
• Establish and cultivate effective commercial relationships for listing of GSK products, co-ownership of strategic plans.
• Manage relationships with, decision makers, and other stakeholders for each strategic account to ensure optimal access for GSK brands.
• Maintain high level of customer service by identifying and resolving customer queries and problems proactively.
• Ensure key accounts and stakeholders are engaged, educated, and informed to drive growth.
• Continuously identify customer insights to drive performance and business opportunities. Follow up on progress and outcome.
• Collaborate cross functionally with GSK commercial, medical and sales teams to deliver objectives aligned with GSK strategic priorities.
  
  
  

Why You?

We are looking for self-driven professionals with these required skills to achieve our goals:

• Preferably minimum of 4+ years of proven track record of success in either or a combination of pharmaceutical sales, marketing, key account management with current/recent experience in specialty medicine (Biologics market).
• Demonstrated experience in developing and delivering account and channel marketing strategies
• Clear and influential communication skills, negotiation skills, presentation skills, with the ability to build rapport and credibility with key stakeholders
• Demonstrated planning ability and strong organizational and executional skills with a strong sense of ownership and accountability
• Creative problem solving and analytical thinking
• Strong customer orientation
• Ability to understand the business landscape and leverage of customer ecosystem
• Accountability and ownership in creating innovative business plans and solutions
• Orchestrate relationships and demonstrate omnichannel engagement mindset
• Strong commercial acumen with demonstrated ability for negotiation and project management skills
• Preferably a bachelor’s degree with relevant science with business background (MBA is a plus)
• Financial acumen and experience in budget management (advantageous)