L1 Technical Support

We’re Hiring | L1 Technical Support
We are looking for an experienced L1 Technical Support professional to provide front-line technical assistance and ensure customer issues are handled efficiently within agreed SLAs.

Key Requirements:
- Minimum 3 years of relevant experience
- Experience managing support tickets and SLAs
- Ability to troubleshoot and resolve system issues
- Experience escalating issues across Level 1, 2 and 3 support teams
- Familiarity with system monitoring across large networks
- Strong customer service and communication skills
- Fluent written and spoken English
- Comfortable working scheduled shifts and occasional non-standard hours