Operations Specialist

Key Responsibilities

Customer Service & Stakeholder Coordination

• Communicate with customers via phone, email, and meetings regarding shipment status and operational updates.
• Build and maintain positive relationships with assigned customers.
• Respond to customer enquiries and resolve day-to-day issues in a timely manner.
• Support customer meetings and business review discussions.

Operations & Shipment Coordination

• Process bookings for Intermodal and Customs Brokerage shipments.
• Coordinate truck deliveries, container movements, and shipment activities with internal and external stakeholders.
• Monitor shipment progress to ensure timely customs clearance and delivery.
• Support the preparation and coordination of customs-related documentation, including Certificates of Origin (COO).

Reporting & Administration

• Prepare daily shipment reports and customer reports.
• Extract and compile data from various systems and sources.
• Use Excel to analyse and maintain shipment and operational data.
• Ensure operational records and documentation are accurate and up to date.

Please note that the responsibilities outlined above are not exhaustive and may be expanded or adjusted from time to time to meet evolving business needs.

We’re looking for

• Minimum 2 years of experience in logistics, supply chain, freight forwarding, transportation, or a related field.
• Strong communication and customer service skills.
• Proficiency in Microsoft Excel, including Pivot Tables and VLOOKUP.
• Ability to gather and analyse data from different sources.
• Good planning, coordination, and organisational skills.
• Comfortable working with multiple stakeholders in a fast-paced environment.
• Proactive, detail-oriented, and willing to learn.