Specialty Services Associate

This position is responsible for the successful project execution of customer service tasks across APAC region.

To act as a representative for best operational practices within the group, the individual will be involved in planning, implementing of projects for clients and company initiatives, review and proactively suggest improvements to relevant offices.

Responsibilities

• Improve process gap for offices in Asia Pacific
• Plan and execute start-up projects for relevant offices to meet customer expectations
• Assist network with technical support
• Responsible as the specialist in the identification, assessment and resolution of complex issues
• Responsible for short-term and long-term service assignments
• Act as primary point of contact for selected key account and attend meetings where required
• Partner with Quality Assurance to ensure quality standards and compliance are met
• Build ad hoc reporting and analyze data on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
• Assist in training for client specific projects
• Assist Customer Service/Operations managers with technical support including training, reporting and analysis on behalf of internal and external stakeholders
• Perform other work-related relevant duties assigned

Experience

• 2 years in logistics / freight forwarding customer service is ideal