Subject Matter Expert

We are currently looking for an experienced P2P and O2C Subject Matter Expert (SME) for our APAC Regional Hub based in Petaling Jaya. In this role, you will support and report to the P2P and O2C Service Delivery Lead working with internal and external stakeholders regarding P2P and O2C processes & operational related matters, KPIs performance, etc. and also working in partnership with a remote GSK Operations Team (BPO) to resolve P2P and O2C issues with efficiency. You will be responsible for a set of APAC Markets to monitor processes and activities, be responsible for KPI metrics, find resolution to complex issues and provide other support as required.

This role requires knowledge of P2P and O2C in terms of processes/activities and SAP/S4Hana systems.

Key Responsibilities:

Responsible for delivering and driving improvements on KPIs / SLAs of their respective APAC Markets and Cluster. Setting plan(s) and timelines to drive improvements where needed.

Analyzing P2P / O2C KPIs, ensure performance is tracked and communicated effectively. Responsible for ensuring, with the support of the BPO / team, that action plans are in place for those Markets and KPIs where targets are expected to improve.

Acting as a Subject Matter Expert for other Finance / Non-Finance teams including strengthening GSK Operation Teams knowledge with good understanding of P2P and O2C systems and processes to support issue’s resolution by monitoring processes and activities, identify possible gaps, addressing risks / issues before these get escalated via working closely with the GSK Operation Team (BPO), business users, Service Delivery Lead, Competency Center, IT etc to ensure invoice workflow is resolved at accurately and timely manner.

Supporting the APAC Service Delivery Lead to resolve stakeholders’ issues escalated by the business, including provide detailed documentation, action plans to avoid recurrences and propose any changes needed in current ways of working. Reviewing process documents and providing trainings when necessary.

Build network and engaging with customers on P2P and O2C performance processes/activities challenges and improve awareness on P2P and O2C end to end Support Model. Bring business users challenges observation to relevant parties for their support on improving customer experience / support model.

Collaborates with the rest of the Finance organization, Tax, FRMC and LOC to ensure alignment to local legislation and regulations. This to mitigate risks and ensure processes are developed and executed in compliance.

Ensuring controls are performed according to ICFW, SOPs in place, and oversight of BPO controls as a reference point with regards to P2P / O2C audits and compliance reviews for their respective markets / cluster.

Act as control expert for P2P and O2C and ensuring GSK Operation Teams understanding of control, testing & monitoring is embedded within GSK Operations Centre. Recommend control design improvement to Risk & Compliance Team.

Supporting audit activities, including SOX, Audit & Assurance, external audits and managing any resulting RCA, AAR, CAPA actions.

Support as well as drive Global projects and Local Projects and initiatives as needed. Also acts as strategic advisor in terms of projects, provides insights and guidance, contributes to milestones to ensure successful implementation.

Driving a Continuous Improvement mindset through driving initiatives across P2P and O2C activities that bring value in terms of productivity, quality, automation, streamlining of processes. Foster a culture of innovation and improvements to ensure P2P and O2C remains agile in terms of processes and activities aligned to business needs.

Why you?

We work in an open and transparent environment so you will be someone who treats others with respect and integrity – as you will be treated yourself.

Mandatory Requirements:

Minimum 7 years of experience in P2P and O2C activities.

Business Administration or Bachelor Degree in Accounting or equivalent.

Proven experience in P2P activities (Controls, Invoices Processing, Payments, Compliance, Vendor Master Data, Help Hub support, T&E – Cards) and O2C activities (Collection & Disputes, Credit Management, Cash Application, Master Data) as well as managing / working with a BPO – Third Party Operations.

Proficiency in Microsoft skills (i.e. Excel, Word, PowerPoint, Power BI etc.).

Thrive in working as part of a team, collaborating, sharing and helping each other.

Excellent analytical skills with the ability to identify and resolve problems.

Excellent communication skills and ability to interact with and influence stakeholders at different levels.

A Continuous Improvement mindset to improve processes and activities currently in place.

Ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver services (Local Market, BPO, Functional team, GPO etc).

Ability to adjust and adapt to situations in a timely manner.

Motivated self-starter, proactive with initiative to work and learn.

Ability to multitask and use various tools simultaneously.

Ability to maintain high standards of work while under reduced supervision.

Fluent in English.