Technical Support Engineer

As a Technical Support Engineer, you combine your passion for technology with a strong drive to help people succeed. You support our international business partners in the APAC region in solving technical challenges and getting the most out of our access control solutions.

Your role is diverse and hands-on. You provide technical support, deliver training sessions, and continuously develop your expertise as a product specialist. By testing new functionalities and contributing to documentation, you help improve our solutions. You also work closely with our sales team, using your technical knowledge to support major projects and strengthen our position in the market. In this role, you collaborate with partners all over the world.

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Your responsibilities

support business partners in diagnosing and resolving technical issues.

provide technical training to increase partner knowledge and independence.

continuously build and maintain in-depth knowledge of our solutions.

test new functionalities and contribute to clear documentation.

collaborate with sales teams to support and win complex projects.

work closely with partners and colleagues across different regions.

You contribute to a global coverage model, ensuring as a team that our customers can rely on continuous availability and support. Standby duties, including occasional weekend shifts, are distributed in consultation across regions.

Your team

You will be part of the Technical Support Centre within Nedap in Security. This international team operates from our headquarters in the Netherlands, as well as from various locations across Europe, the UAE, and Saudi Arabia, working together to support partners worldwide.

Within the team, collaboration and communication are key. We value colleagues who are open-minded, proactive, and contribute to strong coordination across teams. As a flat organization, Nedap offers a high level of autonomy, giving you the freedom to organize your work while taking ownership of your results.